Booking Policy
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Booking Policy ~
At Ambrosia’s Co., we are committed to providing exceptional and customized services. To ensure a smooth experience, please review our booking policy outlined below:
Order Placement: ALL clients will be contractually bound via Design Agreement
Custom Formal Wear: Orders for custom formal wear must be placed a minimum of 3 weeks to a month in advance to allow ample time for precise tailoring and fittings.
Custom Tapestry and Alterations: Orders for custom tapestry and alterations require a minimum of 2 weeks’ notice.
Rush Orders: Any orders placed outside the specified timeframes may be subject to a rush order fee, as all materials need to be expedited.
All orders require a deposit, and final payment is due on the date agreed upon in the design agreement.
Same Day Customizations:
Same-day customizations are available based on urgency and need. Please inquire about availability and pricing for same-day services.
Payment Methods:
Payments are accepted through Zelle or Cash ONLY. Please ensure timely payment to secure your order.
Customer Communication:
We encourage open communication and request that any changes or concerns be communicated promptly to ensure the best possible outcome.
Exigent Circumstances:
We understand that unforeseen circumstances may arise. If you encounter challenges meeting our order timelines, please get in touch with us as soon as possible to discuss possible accommodations.
Contact Information:
For any inquiries or to discuss your order, please contact us with the information provided at the bottom of this page.
By placing an order with Ambrosia’s Co., you acknowledge and agree to abide by the terms and conditions outlined in this booking policy. Please review our GENERAL TERMS —>
Thank you for choosing us for your bespoke needs. We look forward to creating a unique and memorable piece for you.
GENERAL TERMS
NON-PAYMENT DISCLOSURE: If the client fails to make the payment outlined in their contract, the tailor reserves the right to withhold delivery of garments and may pursue legal or collection actions. The following terms may apply:
Late fee: A late fee payment of 5% per week will be added to the outstanding balance until paid in full
Withholding of garments: Finished garments will not be released until full payment is made
Collections & Legal Action: If payment is not received within 30 days, the account may be referred to a collections agency or subject to legal action. The client will be responsible for any additional costs incurred in the recovery of the unpaid amount.
NO REFUNDS: In the case of non-payment, any deposits made are non-refundable and will be applied towards the outstanding balance
By agreeing to services, the client acknowledges and accepts this non-payment policy.
TERMINATION POLICY: In the event that the client requests to terminate services
Deposit: If fabric has been purchased or work has commenced, the deposit is non-refundable.
Termination Fee: The remaining work completed will be billed at a rate of 50% (first fitting) and 75% (final fitting)
Designer Termination: If the designer requests to terminate services, a prorated refund of the unused portion of the deposit
CLIENT RESPONSIBILITY: To ensure the smooth creation of the product, clients must agree to provide accurate measurements (if not taken by Ambrosia’s Co.), respond promptly, and communicate clearly.
Changes: ANY changes must be communicated promptly, so we can accommodate. Delays or a lack of response may affect the outcome and timeline.
Disputes: Ambrosia’s Co. is dedicated to providing the best possible product. Any disputes will be resolved through Direct Negotiations / Mediation. We are committed to making our clientele happy! Please communicate any issues or concerns as soon as you can.
Ambrosias Co. may accommodate changes due to emergencies or unforeseen events at its discretion. By agreeing to services, the client acknowledges and accepts this responsibility.